Legal

Data Deletion Instructions

How to remove your data from Mako.

Last updated: 26 September 2026

You are always in control of the data you store in Mako. This page explains every way to delete your data, including data obtained through connected platforms such as Meta (Facebook & Instagram). For full details on what we collect, see our Privacy Policy.

Option 1 — Delete your account in the app

  1. Sign in at app.trymako.ai.
  2. Go to Settings → Billing.
  3. Open Manage account at the bottom, use Delete account and confirm.

Your account is closed and the stored access tokens for connected platforms are deleted immediately. The rest of the personal data associated with your account is permanently deleted within 30 days.

Option 2 — Request deletion by email

Email [email protected] with the subject "Data deletion request", sent from the email address linked to your Mako account. We will verify the request and delete your personal data within 30 days, then confirm by email. Data we are legally required to keep (for example, invoices for tax purposes) is retained only as long as the law requires.

Option 3 — Disconnect a connected platform

If you only want Mako to stop accessing a connected social or advertising account (Meta/Facebook, Instagram, TikTok, Google Ads, YouTube):

  1. Sign in at app.trymako.ai.
  2. Go to Integrations.
  3. Choose Disconnect next to the platform.

This immediately deletes the stored access token and connected account profile for that platform.

Option 4 — Remove Mako from Facebook

  1. In Facebook, open Settings & privacy → Business integrations.
  2. Find Mako and choose Remove.

Meta notifies us automatically and we delete the Meta and Instagram access tokens and connected account data linked to that Facebook account. You can also send a deletion request from the same Facebook screen; Meta then shows you a confirmation code and a link to check its status.

If you left your details on a lead form

If you filled in a contact form on a page shown after tapping an ad Mako runs for a business, that business receives your details. Ask that business to delete them, or email [email protected] with the email address or phone number you used, and we will delete them within 30 days.

What we delete: your account details, products and uploaded assets, generated creatives, campaign settings and performance data, leads collected by your campaigns, connected-platform tokens and account identifiers, and usage data linked to your account. Content already published to your own social or ad accounts is not affected — it lives in your accounts, not ours.

Questions

Anything unclear, or need help with a deletion request? Email [email protected].